Our Shingo Journey

Date and Time: Wednesday 8 March, 10.45am - 11.15am



Commonwealth Bank has become the first Australian organisation to achieve a Silver Shingo Medallion.   Announced in February 2016, the award winning team assists the retail bank’s customers in managing their financial commitments and helping customers get back on track financially.

Hear how this high performing team has driven market-leading business benefits and enhanced the service delivered to customers by transforming some of their business processes, embracing new technologies and instilling a tangible continuous improvement culture.



Morgan Jones, General Manager, Service Operations, Commonwealth Bank

Morgan Jones is a senior leadership expert at the Commonwealth Bank.  He shows demonstrable experience inspiring teams to embrace strategies that aid growth, improve customer relationships and produce high performance benchmarks. Reputed for focusing on global and local solutions— his career history has demonstrated a passion to successfully lead teams, the motivation to exceed expectations, and the ability to control a wide and complex agenda of business transformation and process improvement objectives. Morgan Jones is customer focused and entrepreneurial, a meticulous critical thinker, people leader, accomplished turnaround specialist, and driver of intelligent, innovative, and effective solutions that achieve results through developing critical and agile thinking in others.

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