People-Driven Operational Excellence

Date and Time: Tuesday 7 March, 8.50am - 9.40am



Companies have used the phrase "people are our greatest asset" for too long, and it is only partially correct. The truly engaged and talented people are the real asset of your company. Real change -- sustainable change -- relies more on your empowered people. Billy R. Taylor is an evangelist for people inclusion processes in operational excellence. It all comes back to the challenge: institutionalizing operational excellence through everyone in your organization. Define it, Align it, Execute it and Make it real.

Building a high-performance, self-sustaining culture is the foundation for companywide success, yet to ingrain that philosophy, ownership cannot exist only at the top level of an organization. Billy will share powerful, practical examples and proven processes to drive sustainable results through a bottom up approach. Successful culture change is driven by diversity and inclusion, "it’s not about the source of the idea; it’s about the quality of the solutions.”



Goodyear is one of the world’s largest tire companies. It employs approximately 68,000 people, manufacturing products in 50 facilities in 22 countries around the world. Goodyear’s Innovation Centers in Akron, OH and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. The company has received the Shingo Prize, the Malcolm Baldrige National Quality Award and numerous other recognitions.



Billy Taylor, Director of Commercial, Aviation, Off Highway and Nascar Racing Manufacturing, The Goodyear Tire & Rubber Company (USA)

Billy Taylor is director of North America Manufacturing at Goodyear. He brings 20+ years of practical experience in all phases of people driven business excellence; defining, aligning and executing winning. He has a track record of improving business results through employee engagement and ownership in both growth and down scaling environments. Taylor’s practical approach to the people side of operational excellence has been demonstrated in business publications, implemented by lean medial operations and benchmarked by the United States Army.  His leadership approach to operational excellence has been featured in the books Leadership Vertigo and Lean-Driven Innovation,  as well as media outlets such as Plant Engineering and Business Excellence magazines. Taylor is a member of The Shingo Executive Advisory Board, which consists of leaders who have established themselves in their careers as principle-centered leaders in building cultures of excellence.

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